Support Services

BluGrass offers annual support services with the aim of keeping our client IT operations uninterrupted at all times.

Constant monitoring of our clients networks and servers through a centralized hub

Proactively respond to alerts and prevent technical failures ensuring 99% uptime

Monthly visits to clients site by our engagement manager and engineers

Unlimited support remotely via our help-desk or on-site from our certified Microsoft Support team

Support Services

BluGrass offers annual support services with the aim of keeping our client IT operations uninterrupted at all times.

Constant monitoring of our clients networks and servers through a centralized hub

Proactively respond to alerts and prevent technical failures ensuring 99% uptime

Monthly visits to clients site by our engagement manager and engineers

Unlimited support remotely via our help-desk or on-site from our certified Microsoft Support team

Benefits of our Services

Client Satisfaction First

  • Our services are customized to meet customers objectives, be it increase in efficiency, increase in service quality or bringing transformation

Flexible Delivery Model

  • We offer a remote delivery for proactive monitoring and management
  • We bring industry standard set of tools for monitoring

Pro-active in Service Delivery

  • Service Improvement process to perform ticket analysis (Trend Analysis, Volume vs Impact analysis)
  • Categorized SLA as per priority

Scalable Delivery Model

  • The support model is scalable and can be ramped up or down based on demands

Transparency and Flexibility

  • All-inclusive commercial constructs

VPN Connectivity

  • The client will facilitate setting up a VPN connectivity to the client Data Center.