24x 7

SUPPORT 365 DAYS

90%

CALLS ACCEPTED IN SECONDS

99%

RESOLVED IN AGREED TIME

We have adopted a Continuous Enhancement Model, to ensure that our customers are always up to date in technological advancement and are advised on the best products and tools to run efficiently their IT environment. Our CEM is made up of the following

Pursue Customer Feedback

We always follow up on the quality of our services by surveying our customers’ satisfaction and asking their feedback. We take immediate action when needed to improve our services as advised by our clients.

Communication is Key

We ensure that our customers are properly informed and updated regularly on technology changes and advancement as well as on the status of their IT environment.

BluDesk Service Portal

We utilize a hi-tech service portal which provides the answers to common questions, documentation and a space to log tickets and follow up on work progress at any time of the day.

Periodic Reports Update

We provide periodic reports which identify ticket trends, show ongoing escalations and highlight the problems that are causing repeat incidents.

Service Providers Evaluation

We constantly evaluate the jobs executed by our services providers to ensure the quality and promptness of tickets resolved.

Collective Knowledge Base

Our FAQ helps our clients to find the answers to frequent questions quickly and assist them in promptly resolving their technical issues, such as simple self-service fixes, which can be performed without the need for admin credentials.

One Agreement Supports Most!

  • One support contract for multiple technologies; we support 100+ Technologies from leading vendors.
  • Client has access to over 200+ IT professionals ensuring that we always have a solution to any problem.
  • 24/7 response time; 16/7 resolution time.
  • Top notch support teams who are always up to date to new releases and technology changes.
  • VIP and custom-tailored services for your needs and concerns.
  • Ability to top-up the support contract at any time.
  • Multi-lingual support teams.

 

Services provided include Health checks, Consultation, Design, Implementations, Upgrades, Customization, and Configuration.

Our Pricing

Start up

Features

  • Support During Standard Working Hours (8:00 AM – 5:00 PM)
  • Health check reports   (Bi-yearly)

 

 

 

Technologies Supported

  • Windows Operating System
  • Backup
  • End User Analytics
  • Windows Infrastructure Services
  • Unified Communication
  • E-mail Security
  • M365
  • Project and Portfolio Management
  • Infrastructure Services & Support
  • Minimum Package (Points)   (500)

 

 

 

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$2699

Price Per Point

Most popular

Features

  • Support During Standard Working Hours (8:00 AM – 5:00 PM)
  • Support Outside Working Hours (Upon Request)
  • Define IT roadmap   (Once a year)
  • Health check reports   (Quarterly)
  • Services Utilization   (Provided as per contract)

 

Technologies Supported

  • Windows Operating System
  • Microsoft System Center
  • Backup
  • End User Analytics
  • Windows Infrastructure Services
  • Unified Communication
  • E-mail Security
  • Citrix
  • M365
  • Project and Portfolio Management
  • Identity and Access Management
  • Mobile Apps & Other Technologies
  • Business Intelligence & Advanced Analytics
  • Infrastructure Services & Support
  • Minimum Package (Points)   (1000)

$2699

Price Per Point

* Terms and conditions apply